Privacy policy

PRIVACY POLICY

Last Updated: August 18, 2026

Anea Store (“Anea Store,” “we,” “us,” or “our”) operates this online store and website, including the related information, content, features, tools, products, and services we provide to customers (collectively, the “Services”).

Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer our Services to you.

This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal information when you visit our website, make a purchase, create an account, communicate with us, or otherwise use our Services.

If there is a conflict between our Terms of Service and this Privacy Policy concerning the collection, use, processing, or disclosure of personal information, this Privacy Policy will control with respect to that personal information.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understand this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT OR PROCESS

“Personal information” generally means information that identifies you or can reasonably be linked to you.

Depending on how you interact with our Services, where you live, and what is permitted or required by applicable law, we may collect or process the following categories of personal information:

Contact Information

This may include:

Your name
Email address
Phone number
Billing address
Shipping address

Payment & Financial Information

Information associated with your transactions may include:

Payment method
Payment confirmation
Transaction information
Billing information
Other payment-related details

Payment information may be processed by Shopify, payment processors, financial institutions, and other providers involved in completing your transaction.

Account Information

If you create or use an account, we may process information such as:

Username
Password or authentication information
Preferences
Account settings

Order & Transaction Information

This may include:

Products you view
Products added to your cart
Wishlist activity, when available
Products purchased
Returns
Exchanges
Cancellations
Previous transactions
Shipping and fulfillment information

Communications With Us

We may collect information you provide when contacting us regarding:

Customer-service questions
Orders
Shipping
Returns
Refunds
Product questions
Damaged or incorrect products
Missing-package claims
Other inquiries

Device & Usage Information

We may automatically collect certain information regarding your device and interaction with our Services, including:

Device information
Browser information
Network information
IP address
Unique identifiers
Website activity
How and when you interact with our Services

2. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

Directly From You

For example, when you:

Place an order
Create an account
Contact customer support
Request a return or refund
Subscribe to marketing communications
Submit a review
Otherwise provide information to us

Automatically

Certain information may be collected automatically when you use our website through cookies and similar technologies.

From Shopify & Service Providers

We may receive or process information through Shopify and service providers that help us operate our business.

From Business Partners & Other Third Parties

Where permitted by applicable law, we may receive information from business partners and other third parties that provide services to us.

3. HOW WE USE YOUR PERSONAL INFORMATION

We may use personal information for the following purposes:

Providing & Improving Our Services

We may use personal information to:

Process orders
Process payments
Fulfill purchases
Arrange shipping
Provide tracking information
Facilitate returns and exchanges
Issue eligible refunds
Manage customer accounts
Provide customer support
Remember preferences
Recommend relevant products
Improve our website and Services

Customer Communications

We may use your information to communicate with you regarding:

Order confirmations
Shipping updates
Delivery issues
Returns
Refunds
Customer-service requests
Account information
Other important information related to your transactions

Marketing & Advertising

Where permitted by applicable law, we may use personal information to provide marketing or promotional communications, including through email, text messages, online advertisements, or other channels.

You may opt out of certain marketing communications as described below.

Security, Fraud Prevention & Policy Abuse

We may use personal information to help:

Protect customer accounts
Secure transactions
Detect suspicious activity
Prevent fraud
Investigate potentially fraudulent orders
Investigate suspicious return or refund claims
Investigate shipping or delivery claims
Detect misuse of promotions or discounts
Prevent chargeback or payment fraud
Identify repeated or abusive activity involving our Services

We may review information reasonably necessary to investigate suspected fraud or policy abuse, subject to applicable law.

Legal & Compliance Purposes

We may use personal information when reasonably necessary to:

Comply with applicable laws
Respond to valid legal requests
Protect our legal rights
Resolve disputes
Enforce our Terms of Service and other policies
Investigate potential violations of our policies

4. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to third parties when reasonably necessary to operate our store and provide our Services.

These parties may include:

Shopify
Payment processors
Shipping carriers
Suppliers
Fulfillment partners
Customer-service providers
Website and IT providers
Analytics providers
Marketing and advertising partners
Fraud-prevention and security providers
Other service providers that help operate our business

We may also disclose information when you direct or consent to the disclosure, when required by applicable law, or in connection with certain business transactions.

5. DROPSHIPPING SUPPLIERS & FULFILLMENT PARTNERS

Certain products purchased through Anea Store may be stored, processed, packaged, fulfilled, or shipped directly by third-party suppliers or fulfillment partners.

To process and deliver your order, we may provide these parties with information reasonably necessary to fulfill your purchase.

This information may include:

Your name
Shipping address
Phone number or other delivery contact information when necessary
Products ordered
Quantity ordered
Shipping method
Order or fulfillment information reasonably necessary to process and deliver the shipment

We do not provide suppliers with personal information merely because they are suppliers. Information is shared as reasonably necessary for fulfillment, delivery, customer service, fraud prevention, legal compliance, or another purpose described in this Privacy Policy.

Third-party suppliers and fulfillment providers may process information according to applicable privacy requirements and their own privacy practices.

Because some suppliers or fulfillment partners may operate in other countries, order information may be processed outside your country of residence.

6. RELATIONSHIP WITH SHOPIFY

Our Services are hosted by Shopify.

Shopify collects and processes personal information regarding your access to and use of our Services in order to provide and improve Shopify's services and our online store.

Information submitted through our Services may be transmitted to Shopify and other parties involved in providing the Services, potentially including parties located in countries other than your country of residence.

Shopify may also process information from interactions with our store and other Shopify merchants to provide certain enhanced services and features.

In circumstances where Shopify independently determines the purposes and means of its processing, Shopify is responsible for that processing and for applicable requests concerning those activities.

For additional information, please review Shopify's Consumer Privacy Policy and applicable Shopify privacy tools.

7. COOKIES & SIMILAR TECHNOLOGIES

Our website and service providers may use cookies, pixels, tags, and similar technologies to operate and improve the Services.

These technologies may be used to:

Remember your preferences
Maintain shopping-cart functionality
Understand website usage
Improve website performance
Measure advertising effectiveness
Help prevent fraud
Provide personalized experiences
Support marketing and advertising where permitted

Depending on where you live, you may have choices regarding certain cookies and advertising technologies.

8. MARKETING COMMUNICATIONS

Where permitted by applicable law, we may send promotional emails or other marketing communications.

You can unsubscribe from promotional emails using the unsubscribe link included in applicable marketing messages.

Opting out of marketing communications does not prevent us from sending non-promotional communications that are necessary for your transactions, such as:

Order confirmations
Shipping updates
Return information
Refund information
Account notices
Customer-service communications

9. FRAUD PREVENTION & SECURITY

We may use personal information and transaction information to detect, investigate, prevent, or respond to suspected fraudulent, deceptive, abusive, malicious, or unlawful activity.

This may include activity involving:

Orders
Payments
Chargebacks
Returns
Refunds
Replacements
Promotions
Shipping
Delivery claims
Customer accounts

Where reasonably necessary and permitted by applicable law, we may review information from Shopify, payment providers, shipping carriers, fulfillment partners, fraud-prevention providers, and other relevant service providers.

We may retain records reasonably necessary to help identify and prevent repeated fraudulent or abusive activity, subject to applicable law and our data-retention practices.

10. THIRD-PARTY WEBSITES & LINKS

Our Services may contain links to websites or online platforms operated by third parties.

Third-party websites may maintain their own privacy, security, and data-processing practices.

We encourage you to review the applicable privacy policies and terms before providing personal information to third-party websites.

We are not responsible for independent third-party websites or their privacy practices except to the extent otherwise required by applicable law.

11. CHILDREN'S PRIVACY

Our Services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe a child has provided personal information to us improperly, please contact us using the information at the end of this Privacy Policy.

We may take reasonable steps to verify and process an appropriate deletion request as required by applicable law.

12. SECURITY OF YOUR INFORMATION

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

You should avoid sending highly sensitive or confidential information through unsecured communication channels.

Customers who create accounts are responsible for maintaining the confidentiality of their account credentials.

13. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Provide our Services
Maintain customer accounts
Process and document transactions
Fulfill orders
Handle returns and refunds
Provide customer support
Prevent fraud and abuse
Resolve disputes
Enforce agreements
Meet tax, accounting, legal, or regulatory obligations

The applicable retention period may vary depending on the type of information and the purpose for which it was collected.

14. YOUR PRIVACY RIGHTS & CHOICES

Depending on where you live, you may have certain privacy rights under applicable law.

These may include:

Right to Access or Know

You may have the right to request information regarding personal information we maintain about you.

Right to Delete

You may have the right to request deletion of certain personal information.

Some information may need to be retained where permitted or required for legal, security, fraud-prevention, transaction-recordkeeping, or other legitimate purposes.

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right to Data Portability

In certain circumstances, you may have the right to receive a copy of personal information we maintain about you.

Right to Opt Out of Certain Sale, Sharing or Targeted Advertising

Depending on where you live and applicable law, you may have the right to opt out of certain uses of personal information for targeted advertising or activities legally defined as the “sale” or “sharing” of personal information.

Where applicable, these choices may be available through privacy controls provided on our website or through Shopify.

Marketing Preferences

You can unsubscribe from promotional emails using the unsubscribe option included in applicable emails.

We may continue sending necessary transactional or non-promotional messages regarding your account or orders.

15. PRIVACY REQUESTS & IDENTITY VERIFICATION

You may exercise applicable privacy rights through available website controls or by contacting us.

Before processing certain requests, we may need to verify your identity as permitted or required by law.

Where applicable, an authorized agent may submit a request on your behalf. We may require reasonable evidence that the agent is authorized to represent you.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

16. INTERNATIONAL DATA TRANSFERS

Our store, Shopify, suppliers, fulfillment partners, and other service providers may process information in countries other than the country where you live.

Where required by applicable law, appropriate safeguards or recognized transfer mechanisms may be used for certain international transfers.

For transfers from the European Economic Area, United Kingdom, or other jurisdictions with applicable international-transfer requirements, recognized legal mechanisms may be used where required.

17. COMPLAINTS

If you have concerns about how we handle your personal information, please contact us using the information below.

Depending on where you live, you may also have the right to submit a complaint to an applicable privacy or data-protection authority or appeal certain decisions concerning a privacy request.