Refund policy

REFUND & RETURN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request an eligible return.

Return Eligibility

To be eligible for a return, your item must be in the same condition in which you received it. The item must be unworn, unused, unwashed, unaltered, with tags attached, and in its original packaging.

You will also need your receipt or proof of purchase.

Items that show signs of wear, use, washing, alteration, damage occurring after delivery, or missing tags or original packaging may not be eligible for return.

Contact Us First

Before returning any item, you must contact us first at jgourdet10@gmail.com to request a return.

When contacting us, please provide:

Your order number
The item you would like to return
The reason for the return
Photos of the item and packaging if the item arrived damaged, defective, or incorrect

If your return is approved, we will provide you with the correct return address and return instructions.

Do not send your item to the address shown on the original shipping package unless we specifically instruct you to do so. Some products may be shipped directly by third-party suppliers or fulfillment partners, and the original shipping address may not be an authorized return location.

Items returned without first contacting us and receiving return authorization may not be accepted.

Return Shipping

Return shipping costs depend on the reason for the return.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

After we review and approve your claim, we will cover the applicable return shipping cost when a return is required. We may provide a prepaid return shipping label or other return instructions, subject to applicable law.

We may request photos of the product, packaging, shipping label, or other information reasonably necessary to verify the issue.

Wrong Size, Change of Mind, or Preference

If you are returning an otherwise eligible item because you:

Ordered the wrong size
Changed your mind
Selected the wrong product
Prefer a different color or style
No longer want the item
Made an ordering mistake

you will generally be responsible for the return shipping cost, unless otherwise required by applicable law.

Original shipping charges are generally non-refundable unless required by applicable law or the return resulted from an error on our part.

Clothing & Shoe Returns

Clothing and shoes must be returned unworn, unused, unwashed, unaltered, with tags attached, and in their original packaging.

Shoes should only be tried on indoors and must not show signs of wear.

Please review the applicable size chart and product measurements before placing your order. Sizing may vary between manufacturers, suppliers, styles, and countries.

Ordering the wrong size does not automatically make an item defective or incorrect if the item received matches the size ordered.

Beauty, Cosmetic & Personal-Care Products

For health and hygiene reasons, certain beauty, cosmetic, and personal-care products may not be eligible for return after they have been opened, used, tested, or had a hygiene or safety seal removed or broken.

If a beauty or cosmetic product arrives damaged, defective, leaking, or incorrect, please contact us as soon as possible so we can review the issue.

Nothing in this section limits rights provided to you under applicable law.

Damages, Defects & Incorrect Items

Please inspect your order after receiving it.

If an item is damaged, defective, or incorrect, contact us as soon as possible at jgourdet10@gmail.com so we can evaluate the issue and determine an appropriate resolution.

We may request photographs or other reasonable evidence showing the item, packaging, shipping label, damage, defect, or incorrect product.

Please do not discard the product or its packaging while your claim is being reviewed unless we instruct you otherwise.

Separate Packages

Some products may be fulfilled and shipped by different suppliers or fulfillment partners.

As a result, items from the same order may arrive in separate packages and on different dates.

Receiving one package without the remaining items does not necessarily mean those items are missing. Please review your shipping confirmation and available tracking information.

If all expected delivery estimates have passed and you believe an item is missing, contact us so we can review your order.

Lost, Stolen & Missing Packages

If your package appears to be lost in transit, has not arrived within the expected delivery timeframe, or tracking shows “Delivered” but you cannot locate it, please contact us at jgourdet10@gmail.com as soon as possible.

Before contacting us about a package marked as delivered, please:

Check around your delivery location, including entrances, porches, mailboxes, parcel lockers, and other secure areas.
Check with members of your household or anyone else who may have accepted the package.
Check with neighbors when appropriate.
Allow a short period of time after a carrier marks a package as delivered, as some packages may be scanned before final delivery.

We will review the available tracking information and, when appropriate, work with the shipping carrier or fulfillment partner to investigate the shipment.

We may ask you to provide information reasonably necessary to investigate the claim, including your order number, confirmation of your shipping address, or other relevant information.

A carrier's “Delivered” status will be considered as part of our review but does not automatically determine the outcome of a claim.

Claims involving suspected theft, fraud, or other unusual circumstances may require additional verification.

Any replacement, refund, or other resolution will be determined based on the circumstances of the claim, our investigation, and applicable law.

Customers are responsible for providing a complete and accurate shipping address when placing an order. If an order is shipped to an incorrect address provided by the customer, we may be unable to provide a replacement or refund, except where otherwise required by applicable law.

Nothing in this section limits any rights or remedies available to you under applicable consumer protection law.

Return Abuse & Fraud

We reserve the right to refuse a return or refund, where permitted by applicable law, if we reasonably determine that a return or refund request involves fraud, abuse, manipulation, or misuse of this policy.

Examples may include:

Returning merchandise that has been worn, used, washed, altered, or damaged after delivery
Returning a different item from the one originally purchased
Returning counterfeit, substituted, modified, or otherwise unauthorized merchandise
Falsely claiming that an item was damaged, defective, missing, or incorrect
Providing false or misleading photographs or information in connection with a claim
Attempting to return an item outside the applicable return period
Sending merchandise to an unauthorized address
Sending a return without first receiving return authorization
Repeated or excessive return or refund activity that reasonably indicates misuse of this policy

We may request reasonable supporting information before approving a return or refund, including photographs of the product, packaging, shipping label, or other relevant order information.

Where permitted by applicable law, returns that do not meet the requirements of this policy may be denied.

Nothing in this section limits any consumer rights or remedies that cannot legally be waived or restricted.

Exceptions / Non-Returnable Items

Certain products may not be eligible for return, including:

Beauty, cosmetic, or personal-care products that have been opened, used, or have a broken hygiene or safety seal
Personalized or custom-made products
Gift cards
Certain clearance or final-sale merchandise when clearly identified as final sale before purchase
Products that cannot be returned for health or hygiene reasons after opening

Please contact us if you have questions about whether a specific item is eligible for return.

Exchanges

The fastest way to receive a different item, size, or color is to request a return for the original eligible item and, once the return is accepted, place a separate order for the replacement product.

Return shipping rules described above still apply.

European Union 14-Day Cooling-Off Period

Notwithstanding the provisions above, where applicable, merchandise shipped into the European Union may be subject to a 14-day right to cancel or return an order without providing a reason.

Any statutory exceptions to this right, including exceptions that may apply to certain sealed goods for health or hygiene reasons after opening, continue to apply.

This provision does not limit any additional rights provided under applicable law.

Refunds

We will notify you after we receive and inspect your eligible return and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method, generally within 10 business days after approval.

Please remember that your bank, credit card company, or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at jgourdet10@gmail.com.