Shipping policy

SHIPPING POLICY

Thank you for shopping with Anea Store. This Shipping Policy explains how orders are processed, shipped, tracked, and handled after you make a purchase from our store.

Please review this policy before placing an order.

Order Processing

After your order is placed, it must be processed before shipment.

Processing times may vary depending on the product, supplier availability, order volume, holidays, and fulfillment location.

Processing time is separate from shipping/transit time.

Once your order has been processed and shipped, you may receive a shipping confirmation email with tracking information when tracking is available.

Estimated Delivery Times

Delivery times displayed on our website, at checkout, or in order communications are estimates only and are not guaranteed, unless expressly stated otherwise.

Actual delivery times may vary depending on:

Your delivery location
The shipping carrier
Supplier or fulfillment location
Product availability
Customs processing
Holidays and weekends
Weather conditions
Carrier delays
High-volume shopping periods
Events outside our reasonable control

We are not responsible for carrier, customs, or other delivery delays outside our reasonable control, except where otherwise required by applicable law.

Third-Party & Dropshipping Fulfillment

Certain products sold by Anea Store may be stored, processed, packaged, fulfilled, or shipped directly by third-party suppliers or fulfillment partners.

This means that your order may not always be shipped directly from Anea Store.

Products may also be shipped from different fulfillment locations depending on product availability and the supplier responsible for fulfilling the item.

Using third-party fulfillment does not change any consumer rights you may have under applicable law.

Separate Packages

If you purchase multiple products in one order, your items may be fulfilled by different suppliers or fulfillment locations.

As a result, your order may arrive in multiple packages and on different dates.

Receiving one package without the rest of your order does not necessarily mean that the remaining products are missing.

Please review your shipping confirmation and available tracking information for each shipment.

If the expected delivery period has passed and you believe part of your order is missing, please contact us at jgourdet10@gmail.com.

Tracking Information

When tracking information is available, it may be sent to the email address associated with your order.

Please allow time for tracking information to update after receiving a shipping confirmation. Carriers may not immediately scan or update a newly shipped package.

Tracking updates are provided by the applicable carrier and may occasionally be delayed or inaccurate.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your:

Name
Street address
Apartment or unit number
City
State or province
ZIP or postal code
Country

If you discover an error in your shipping address, contact us at jgourdet10@gmail.com as soon as possible.

We will make reasonable efforts to assist you, but once an order has entered processing, fulfillment, or shipment, we may not be able to change or correct the shipping address.

If an order is shipped to an incorrect address because the customer provided incorrect or incomplete shipping information, we may be unable to provide a free replacement or refund, except where otherwise required by applicable law.

Undeliverable & Returned Packages

If a package is returned to the sender because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or another delivery issue attributable to the recipient, please contact us.

Depending on the circumstances, additional shipping charges may apply if the customer requests that an eligible order be shipped again.

Any refund eligibility for returned-to-sender packages will be determined according to our Refund & Return Policy and applicable law.

Lost Packages

If tracking has not updated for an extended period or your package has not arrived within the expected delivery timeframe, please contact us at jgourdet10@gmail.com.

We will review the available tracking information and, when appropriate, contact or work with the carrier, supplier, or fulfillment partner to investigate the shipment.

Please do not submit multiple claims for the same shipment while an investigation is in progress.

If the package is confirmed lost, we will determine the appropriate replacement, refund, or other resolution based on the circumstances and applicable law.

Packages Marked “Delivered” but Not Received

If tracking indicates that your package was delivered but you cannot locate it, please first:

Check around your delivery location, including your porch, entrance, mailbox, garage, or other secure areas.
Check with members of your household who may have accepted the package.
Check with your building's front desk, mailroom, or parcel locker, if applicable.
Check with neighbors when appropriate.
Allow a short period after the delivery scan because some carrier tracking systems may update before final delivery.

If you still cannot locate the package, contact us at jgourdet10@gmail.com.

We may review tracking information and work with the applicable carrier or fulfillment partner to investigate.

A carrier's “Delivered” status will be considered as part of our review but will not automatically determine the outcome of your claim.

Stolen Packages

If you believe a package was stolen after delivery, please contact us so we can review the circumstances and available tracking information.

We may ask for reasonable information necessary to investigate the claim.

Depending on the circumstances, you may also need to contact the shipping carrier or appropriate local authorities when necessary to document suspected theft.

A replacement or refund is not automatically guaranteed solely based on an allegation of theft. Any resolution will depend on the circumstances, available evidence, applicable carrier or fulfillment procedures, and applicable law.

Damaged Packages or Products

Please inspect your order after receiving it.

If your product arrives damaged, defective, or incorrect, contact us as soon as possible at jgourdet10@gmail.com.

Please include:

Your order number
A description of the problem
Clear photographs of the product
Photographs of the packaging when relevant
Photographs of the shipping label when requested

Please keep the item and packaging while your claim is being reviewed unless we instruct you otherwise.

Approved damaged, defective, or incorrect-item claims will be handled according to our Refund & Return Policy.

Shipping Delays

Shipping delays may occur because of circumstances outside our reasonable control, including:

Severe weather
Natural disasters
Carrier disruptions
Customs delays
Transportation interruptions
Holidays
High shipping volumes
Government actions
Supplier or fulfillment disruptions

We will make reasonable efforts to assist customers with significant shipping issues, but estimated delivery dates are not guarantees unless expressly stated otherwise.

International Shipping

International orders may take longer to arrive because of customs processing and international carrier procedures.

Customers are responsible for ensuring that products they order may legally be imported into their destination country.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, processing fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout or required by applicable law, these charges are the customer's responsibility and are not included in the product price or shipping charge.

We do not control customs authorities and cannot guarantee how long customs processing will take.

Fraudulent or Abusive Shipping Claims

We reserve the right, where permitted by applicable law, to investigate shipping and delivery claims that we reasonably believe may involve fraud, abuse, or intentionally misleading information.

Examples may include:

Falsely claiming that a delivered package was never received.
Providing false or misleading information about a shipment.
Submitting altered or misleading tracking information, photographs, or documents.
Making multiple refund, replacement, or delivery claims for the same shipment.
Repeated delivery claims that reasonably indicate misuse or abuse.
Intentionally providing incorrect shipping information in an attempt to obtain a refund or replacement.

We may request information reasonably necessary to investigate a claim and may review available information from carriers, suppliers, fulfillment partners, payment providers, or fraud-prevention services, subject to our Privacy Policy and applicable law.

Where permitted by applicable law, we may deny fraudulent or abusive claims, restrict future purchases, cancel orders, or take other reasonable steps to protect our store and customers.

Nothing in this section allows us to deny legitimate claims or consumer rights provided by applicable law.

Returns & Refunds

Shipping-related returns, damaged or incorrect products, return shipping costs, refunds, and other return matters are governed by our separate Refund & Return Policy.

Please contact us before returning any merchandise.

Do not send merchandise to the address printed on the original shipping package unless we specifically instruct you to do so. Because certain products are fulfilled by third-party suppliers, the original shipping address may not be an authorized return location.